Last Updated: June 6, 2026
At Gala Kompusys, we strive to deliver professional, transparent, and high-quality technology integration and deployment services. This Refund Policy outlines the terms and conditions under which refunds are processed for procurements and service configurations.
1. Scope of the Policy
This policy applies strictly to consultation, site survey, configuration labor, and installation service fees charged directly by Gala Kompusys. Hardware equipment returns (e.g. servers, CCTV cameras, biometric scanners, switches) are subject to the return policies and warranty terms of the respective brand manufacturers (e.g., Dell, Hikvision, Ubiquiti, eSSL).
2. Hardware Procurement Fees
Once a client approves a quotation and hardware procurement commences from manufacturer distributors, the procurement component of the fees becomes strictly non-refundable, as equipment is serialized and registered directly to the client's account.
3. Refund Eligibility Criteria
Refunds on configuration and installation service labor fees are subject to the following criteria:
- Service Failure: If Gala Kompusys fails to initiate or complete the agreed-upon system configuration within 30 days of the agreed timeline due to technical errors on our part, a 100% refund of the service integration fee component will be issued.
- Client Cancellation: If a client wishes to cancel the service after payment but before our technicians arrive on site and before hardware is procured, a partial refund of up to 80% of the service fee component may be processed.
- No service refunds will be offered once cabling has been laid, hardware has been physically mounted, or software configurations have been activated.
4. Non-Refundable Components
The following costs are strictly non-refundable under all circumstances:
- Hardware components (cables, mounts, conduits, cameras, locks) that have been cut, fitted, or installed on site.
- GST, local municipal taxes, courier charges, or transport/freight fees incurred during procurement.
- Completed site survey, network mapping, and system architecture planning fees.
5. Disqualification & Tampering
Gala Kompusys operates under strict compliance with warranty and electrical safety guidelines. System service warranties and refund eligibility are forfeited immediately if:
- The client or a third-party technician modifies, alters, or attempts to repair cabling, network settings, or security credentials without our supervision.
- The hardware is damaged due to local power spikes, water damage, or physical abuse on client premises.
6. Refund Request Procedure
To request a refund under eligible circumstances, clients must follow this formal process:
- Submit a written refund application from the registered business email address to tng@galakompusys.com.
- Include the client's full name, commercial invoice/quotation ID, transaction receipt, and the detailed reason for requesting a refund.
- Submit the bank account details (matching the name of the invoicing organization or individual) to which the refund should be credited. We do not process cash refunds.
7. Timeline & Method of Refund
Once a refund request is received and verified by our billing department:
- We will inspect the case and communicate our decision (approval/rejection) via email within 7 working days.
- If approved, the refund will be processed and credited to the registered bank account via NEFT/RTGS/IMPS within 15 to 30 working days from the date of approval.
8. Contact Us
If you need to discuss a payment or clarify any clause of this Refund Policy, please contact our privacy desk:
- Address: 6, Sunrise Estate, Halav Pool, Masrani Lane, Kurla (W), Mumbai - 400070
- Phone: +91 98192 19840
- Email: tng@galakompusys.com